Ask any event management company, and they will tell you that in spite of all your meticulous planning, there can still be a crisis in your event! An event has many aspects to it and there are several tiny details you need to take care of. The probability of something going wrong is therefore, pretty high. You need to be prepared for this scenario in advance.
Here are a few tips to deal with such situations:
- Keep Emotion aside, think rationally: When you become emotional, your judgment is very likely to be clouded; you may end up taking decision or making statements you regret later. Step back or turn away for a bit rather than plunging headlong into the situation. Take stock of what’s happening, and use rationale and logic to decide your further step.
- Don’t ignore negative feedback: Deleting negative comments or reviews is easy; resist the temptation to do so. Event companies will vouch for the fact that it’s crucial that you maintain transparency; take responsibility for your mistakes, and try to come to a solution that’s acceptable to everyone involved.
- Stop passing the buck: instead of blaming one another for what went wrong, look for ways to remedy the situation. It doesn’t really matter whose fault it was. Pointing fingers will only result in waste of time and effort.
- Involve your team: Get together with your team and discuss how to do damage control. Get inputs from all those who were involved. It will help you assess the extent of the problem and also understand why it happened, say conference organizers.
- Resolve the underlying issue: Once you finish damage control, take stock; look at the bigger picture. Why did things go wrong? What was the root cause? Think about what you could have done differently, and check if there are some underlying weaknesses that can be remedied. Check to see if you went amiss with creating the timeline, or in communicating with the vendors, or if the fault was in your messaging, and so on. Fix it so it doesn’t happen again.
- Move on: Don’t dwell on it; drowning in self-pity or sorrow, over thinking or analyzing why and how it happened is not going to help anyone, least of all you. Learn from your mistakes, and have contingency plans for the next time, and focus on your core job.
Sometimes even knowing how to deal with a crisis may not be of help, simply because you don’t have the time, energy or resources to spend on these things. After all you don’t want to lose focus on your work. Outsource the organizing of your event to experienced professionals like White Massif, one of the best corporate event planners. They will take care of everything, required to keep your guests engaged and happy, and pull off a spectacular event.
Just call on +91-990-0141-177 to know more.